Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
failure
prevention
3
agent contacts you to ship
the replacement part.
Notify PC
optimization
issues that are
detected during
scheduled scans
Depending on your operating
system, a notification is
displayed on your task bar or
in Windows action center
about PC optimization issues
that are detected during
scheduled scans.
Automated PC
optimizations
3
SupportAssist automatically
optimizes your PC during
automated scans.
Specify preferred
contact time
4
You can provide your
preferred contact time. A
Dell Technical Support agent
contacts you only during the
specified hours.
1 Onsite assistance for replacing a self-replaceable part is available only in certain regions.
2 The virus and malware removal capability is not available in certain regions, for example, China.
3 Predictive analysis failure detection includes hard drives, solid-state drives, batteries, thermals, and desktop fans.
4 Preferred contact time can be provided only by customers in the U.S. or Canada.
8
Introduction