Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Troubleshoot
issues manually
You can fix common PC
issues by using the step-by-
step instructions and video
tutorials that are available on
the troubleshooting page.
Scan and update
drivers manually
You can manually scan and
install the driver updates
that are available for your
PC.
Self-dispatch
parts through
manual scans
If an issue is detected for in-
warranty parts during
manual scans, you are
prompted to confirm your
shipping address for
dispatching the replacement
part.
Self-dispatch
parts through
automated scans
If an issue is detected for in-
warranty parts during
automated scans, you are
prompted to confirm your
shipping address for
dispatching the replacement
part.
Request onsite
assistance for
replacing a self-
replaceable part
1
You can request a service
technician to visit you for
replacing a self-replaceable
part at your location.
Automated
support request
creation
If an issue is detected during
a scheduled scan, a support
request is automatically
created and a Dell Technical
Support agent contacts you
for resolving the issue.
Create support
request manually
for software
issues
You can manually create a
support request if you are
experiencing a software
issue that is not detected by
SupportAssist.
Create support
request manually
for hardware
issues
You can manually create a
support request if you are
experiencing a hardware
issue that is not detected by
SupportAssist.
Remove viruses
and malware
manually
2
Isolate, remove, and restore
files that are corrupted by
viruses and malware to keep
your PC secure.
Predictive issue
detection and
support request
creation for
If a part is identified for
possible failure, an alert is
sent to you. SupportAssist
opens a support request,
and a Dell Technical Support
Introduction 7