Users Guide

● Install the factory operating system or upgrade to the latest operating system available for your PC.
● The local network to which the source PC is connected is displayed when you initiate data migration.
● The estimated time remaining and current data transfer speed are displayed when data migration is in progress.
● The estimated time to migrate the settings is displayed when you select only the settings that you want to migrate.
● The start and expiry dates of your PC service plan are displayed when you hover over the Service Tag on SupportAssist user
interface.
● Improved the criteria for Recommended and Optional driver updates applicable for your PC.
Supported PCs
SupportAssist is supported on the following Dell PCs:
● Laptops and desktops:
○ Inspiron
○ XPS
○ Alienware
○ Vostro
○ Latitude
○ Precision
○ OptiPlex
NOTE: SupportAssist is not supported on virtual machines.
SupportAssist capabilities and Dell service plans
SupportAssist proactively and predictively detects and notifies you about hardware and software issues that may occur on your
PC. Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support.
The following table summarizes the SupportAssist capabilities for PCs with an active Basic, Premium Support, ProSupport,
ProSupport Plus, and Premium Support Plus service plans:
Table 1. SupportAssist capabilities and Dell service plans
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Schedule
hardware and
software scans
You can schedule hardware
and software scans
depending on your
preference. SupportAssist
performs the scans based on
the schedule.
Clean files
manually
You can clear temporary,
redundant, and other
unwanted files from your
PC.
Tune PC
performance
manually
You can adjust the power
settings, registry files, and
memory allocations to fine-
tune your PC performance.
Optimize network
connectivity
manually
You can optimize network
connectivity by adjusting the
settings to have an efficient
and reliable network.
6 Introduction