Users Guide

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Start Dell RemoteAssist session

Prerequisites

● You must have administrator rights on the PC.

● A Dell RemoteAssist session must be initiated for your PC by the Dell technical support agent.

About this task

For certain issues, the technical support agent must remotely access your PC to troubleshoot the issue. You can allow the

technical support agent to remotely access your PC using Dell RemoteAssist.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the Start Dell RemoteAssist session section, click Start Session.

The Dell RemoteAssist Terms & Conditions page is displayed.

NOTE: If you try to start a session before the technical support agent enables it, an error message is displayed.

3. Select I agree to the terms and conditions and click Finish.

Getting support