Users Guide

Get Drivers and Downloads tile notifications............................................................................................................. 28
Chapter 7: Scanning PC hardware............................................................................................... 29
Scan specific hardware component..............................................................................................................................29
Run quick hardware scan................................................................................................................................................ 29
Run stress test...................................................................................................................................................................30
Scan Hardware tile notifications....................................................................................................................................30
Chapter 8: Optimizing your PC.................................................................................................... 32
Clean files............................................................................................................................................................................ 32
Tune PC performance...................................................................................................................................................... 33
Optimize network.............................................................................................................................................................. 33
Remove viruses and malware......................................................................................................................................... 33
Remove potentially unwanted programs............................................................................................................... 34
Run all PC scans and optimizations.............................................................................................................................. 34
Chapter 9: Creating support request........................................................................................... 36
Create support request for issue detected by a scan..............................................................................................36
Manually create a support request................................................................................................................................37
Issue details page.............................................................................................................................................................. 37
Issue summary page ........................................................................................................................................................ 38
Dispatchable parts............................................................................................................................................................ 38
Chapter 10: Troubleshooting overview.........................................................................................39
Chapter 11: History overview....................................................................................................... 40
Chapter 12: Getting support.........................................................................................................41
Send files to Dell technical support.............................................................................................................................. 42
Send log files to Dell technical support........................................................................................................................42
Start Dell RemoteAssist session.................................................................................................................................... 43
Chapter 13: Frequently asked questions...................................................................................... 44
Chapter 14: Additional resources................................................................................................. 47
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Contents