Users Guide

Chapter 1: Introduction................................................................................................................. 5
Key features..........................................................................................................................................................................5
Document purpose.............................................................................................................................................................. 5
Audience................................................................................................................................................................................ 5
New features in this release............................................................................................................................................. 5
Supported PCs..................................................................................................................................................................... 6
SupportAssist capabilities and Dell service plans.........................................................................................................6
Chapter 2: Getting started with SupportAssist for Home PCs....................................................... 9
Minimum PC requirements................................................................................................................................................9
Install SupportAssist for Home PCs.............................................................................................................................. 10
SupportAssist user interface...........................................................................................................................................10
Change language setting..................................................................................................................................................13
Create SupportAssist profile........................................................................................................................................... 13
Create Dell My Account..............................................................................................................................................14
Sign in with social media account............................................................................................................................ 14
Update contact and shipping information....................................................................................................................14
Use different SupportAssist profile............................................................................................................................... 14
Configure Internet settings............................................................................................................................................. 15
Scheduled scans and optimizations...............................................................................................................................15
Schedule automatic scans and optimizations........................................................................................................15
Manually upgrade SupportAssist.................................................................................................................................... 16
Notifications........................................................................................................................................................................ 16
Notifications on SupportAssist user interface...................................................................................................... 16
Notifications on taskbar or Windows Action Center........................................................................................... 17
Banners on SupportAssist home page.................................................................................................................... 18
Disable SupportAssist notifications......................................................................................................................... 18
Uninstall SupportAssist ....................................................................................................................................................18
Chapter 3: System repair overview..............................................................................................20
Configure system repair settings.................................................................................................................................. 20
Repair your PC...................................................................................................................................................................20
Chapter 4: System reset overview............................................................................................... 21
Reset your PC to factory settings................................................................................................................................. 21
Reset your PC and update the operating system...................................................................................................... 21
Chapter 5: Dell Migrate overview.................................................................................................23
Migrate data from source to target PC.......................................................................................................................24
Chapter 6: Drivers and downloads overview.................................................................................26
Severity categorization of updates...............................................................................................................................26
Install driver updates........................................................................................................................................................ 26
Uninstall driver updates................................................................................................................................................... 27
Contents
Contents 3