Users Guide

Scanning PC hardware
Running a hardware scan enables you to detect hardware issues on your PC. By default, SupportAssist scans your PC hardware
once a month to detect hardware issues. You can also manually perform one of the following to identify a hardware issue:
● Scan a specific hardware component
● Run a quick hardware scan
● Run a stress test
NOTE: If SupportAssist is minimized and an issue is detected during a scan, a notification is displayed on the Scan
Hardware tile. The notification is retained on the tile for up to seven days. If you do not create a support request for the
issue within seven days, the notification is automatically removed.
For certain hardware issues, the issue title is displayed above the tiles and a notification is displayed on the Scan Hardware tile.
The notification that is displayed on the tile depends on the severity of the issue. For more information about the types of
notifications that are displayed on the tile, see Scan Hardware tile notifications on page 30.
Scan specific hardware component
About this task
SupportAssist enables you to scan a specific hardware component that is installed in your PC. The steps to run a scan depend
on the hardware component that you select.
The following steps are applicable for scanning the hard drive.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to troubleshoot my PC and click I want to check a specific piece of hardware.
The list of hardware components that are available in your PC is displayed.
NOTE: To update the list of hardware components displayed, click Refresh hardware list.
3. In the Storage Devices section, click Hard Drive.
4. Select the test type, and click Run Test.
Results
● If no issue is detected, Passed status and are displayed.
● If an issue is detected and it does not require creating a support request, Failed status and are displayed.
● If an issue is detected and requires creating a support request, the issue details page is displayed. For instructions to create
a support request, see Create support request for issue detected by a scan on page 36.
Run quick hardware scan
About this task
A quick scan on your PC detects issues in hardware components such as the hard drive, processor, memory module, and so on.
NOTE:
You must have administrator rights on the PC to create a support request for an issue that is detected during the
scan. For instructions to know your user account type, see the operating system documentation at https://
support.microsoft.com/.
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