Users Guide

driver update and return the PC to its previous state. At a given time period, SupportAssist can retain only three restore points.
If a new restore point must be created, the oldest restore point is automatically removed.
NOTE: If you install a newer version of BIOS available for your PC, you cannot uninstall the update.
NOTE: In a Windows operating system, by default, the restore point creation setting is disabled. To enable SupportAssist to
create a restore point, you must enable the restore point creation settings in Windows.
Steps
1. Open SupportAssist.
2. Perform one of the following:
● Click to install the driver updates manually.
● Click Ask DELL to get interactive assistance with a Dell technical support agent.
NOTE: Ask DELL is available as a pilot only for Inspiron models in Canada with a Basic service plan.
3. If you clicked , perform the following steps:
a. On the Get Drivers & Downloads tile, click Run.
● If updates are available for your PC, the update type and the number of available updates are displayed on the Get
Drivers & Downloads tile.
● If SupportAssist cannot detect updates available for your PC, an appropriate message is displayed.
NOTE:
The notification on the tile depends on the severity of the update. For information about the types of
notifications that are displayed on the tile, see Get Drivers and Downloads tile notifications on page 28.
b. Click Update Now.
The driver details page is displayed.
c. Select the updates that you want to install and click Install.
NOTE:
Certain driver updates must be installed along with one or more other drivers to function correctly. You must
select all those dependent drivers and then click Install.
● For updates that are automatically installed, and Done status are displayed in the Status column.
● If the update must be manually installed, an Install link is displayed in the Status column after the download is
complete. To install the update, click the Install link.
d. Click Finish.
The Home page is displayed. The number of drivers that are installed is displayed on the Home page and the History
page.
NOTE: You may have to restart your PC to complete the installation of certain drivers.
4. If you clicked Ask DELL, perform the following:
a. In the chat window, click New Conversation.
b. Type Install updates and press Enter.
● The scan progress is displayed on the Get Drivers & Downloads tile and the chat window.
● If updates are available for your PC, the driver details page is displayed, and the updates are automatically installed.
5. If an update requires restart, click Restart Now to restart the PC immediately.
You are prompted to save your files and close all applications before you restart.
6. Click Restart.
The PC restarts automatically to complete the installation.
Uninstall driver updates
Prerequisites
You must have administrator rights on the PC.
Drivers and downloads overview
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