Users Guide

Banners on SupportAssist home page
When the service plan of your PC is nearing expiry or has expired:
● A notification is displayed on the SupportAssist user interface.
● Depending on the version of the operating system installed on your PC, a notification is displayed on the taskbar or in
Windows Action Center.
● A banner is displayed on the SupportAssist Home page.
You can renew or upgrade your service plan by using the links that are provided in the notification or banner. For information
about the notifications that are displayed on the SupportAssist user interface, see Notifications on SupportAssist user interface
on page 16. For information about notifications that are displayed on the taskbar or Windows Action Center, see Notifications on
taskbar or Windows Action Center on page 17.
The following table describes the banners that are displayed on the Home page:
Table 6. Banners on SupportAssist home page
When the banner is displayed Action
If you have purchased Dell Migrate service and
have not migrated your files and settings within 90
days.
Click Yes to go to the Dell Migrate home page.
You have not logged in as an administrator into the
PC on which the Dell Migrate service is enabled.
Log in as an administrator to migrate your files and settings.
0–60 days before the service plan expires. Click Renew to renew the service plan online.
The service plan has expired and is within the
renewable period.
Click Renew to renew the service plan online.
The service plan has expired and is not within the
renewable period.
Click Contact Dell to extend or upgrade the service plan.
NOTE: The online renewal capability is available only for PCs in the U.S.
Disable SupportAssist notifications
Prerequisites
You must have administrator rights on the PC.
About this task
You can disable SupportAssist from displaying notifications on your PC. However, SupportAssist still displays notifications about
hardware issues and urgent driver updates that are detected during a scan even if you disable the notifications.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click
Notifications.
2. Clear the I want to receive notifications about hardware and software issues, driver updates, Support Requests,
and other alerts for my PC check box and click Save.
SupportAssist notifications are disabled and the Home page is displayed.
Uninstall SupportAssist
Prerequisites
The SupportAssist user interface must not be open on the PC.
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Getting started with SupportAssist for Home PCs