Users Guide

Table 4. Notifications on the SupportAssist user interface (continued)
When the notification is displayed Action
● Click Remind Me Later to view the notification when you
reopen SupportAssist after 24 hours.
● Click Never Remind Me to stop SupportAssist from
displaying the notification again.
You renewed your PC service plan. Click OK to hide the notification.
SupportAssist OS Recovery is enabled for your PC
● Click Thanks, got it to stop SupportAssist from displaying
the notification again.
● Click Tell me more to view the SupportAssist OS
Recovery User's Guide.
Notifications on taskbar or Windows Action Center
Depending on the version of the operating system installed on your PC, SupportAssist displays notifications on the taskbar or in
the Windows Action Center:
● On Microsoft Windows 8, or 8.1, notifications are displayed on the taskbar.
● On Microsoft Windows 10, notifications are displayed in the Windows Action Center.
The following table provides a summary of the different types of notifications that are displayed on the taskbar or in the
Windows Action Center.
Table 5. Taskbar or Windows Action Center notifications
When the notification is displayed Action
You deferred migrating your files and settings using Dell
Migrate service.
Click the notification to go to the Dell Migrate home page.
During a scheduled scan, an urgent driver update is detected. Click the notification to see the driver details page. For
instructions to install driver updates, see Install driver updates
on page 26.
A support request must be created for a hardware issue that
is detected during a manually initiated or a scheduled scan.
Click the notification to see the issue details page. For
instructions to create a support request, see Create support
request for issue detected by a scan on page 36.
A support request is automatically created for a hardware
issue that is detected during a manually initiated or a
scheduled scan.
No action required.
Potentially unwanted programs (PUPs) are detected during a
manually initiated or a scheduled scan.
Click the notification to review and remove the PUPs that
were detected by the scan. For instructions to remove the
PUPs, see Remove potentially unwanted programs on page
34.
Viruses or malware is detected during a manually initiated scan
or a scheduled scan.
Click the notification to see the details of the viruses or
malware that were detected during the scan.
Service plan of the PC is about to expire, or has expired. Click the notification to open SupportAssist. A link to renew
the service plan is displayed on the SupportAssist user
interface.
Status of the support request that is created for your PC was
recently updated.
NOTE: A notification is not displayed when the support
request is closed.
Click the notification to open SupportAssist and view the
status of the support request online.
SupportAssist OS Recovery creates the first restore point on
your PC.
Click the notification to view the system repair option on the
Troubleshooting page.
Getting started with SupportAssist for Home PCs 17