Users Guide

Table 2. Minimum PC requirements (continued)
Particulars Requirements
● https://downloads.dell.com
● https://www.dell.com
● https://dl.dell.com
● http://content.dellsupportcenter.com
Install SupportAssist for Home PCs
Prerequisites
● The PC must meet the minimum PC requirements for installing and using SupportAssist. See Minimum PC requirements on
page 9.
● You must have administrator rights on the PC.
About this task
By default, SupportAssist is installed on all PCs shipped from the Dell factory. If SupportAssist is not installed on your PC, you
can manually download and install SupportAssist.
Steps
1. Go to www.dell.com/supportassistforpcs.
2. Click Download Now.
The SupportAssistInstaller.exe file is downloaded.
3. Double-click the SupportAssistInstaller.exe file.
The installation progress is displayed in SupportAssist installer window. After SupportAssist is installed, a shortcut is
created on the desktop.
NOTE: On PCs with operating system build number 16299 or later, the shortcut icon is not created.
4. Click Launch.
The SupportAssist for Home PCs is installed, and the user interface is displayed.
SupportAssist user interface
The SupportAssist user interface contains the following pages:
● Home
● Troubleshooting
● History
● Get Support
For information about the data displayed on the Troubleshooting, History, and Get Support pages, see Troubleshooting
overview on page 39, History overview on page 40, and Getting support on page 41 respectively.
When you open SupportAssist for the first time or have not performed any scan or optimization, the default view of the Home
page is displayed. To initiate all the scans and optimizations, click Start Now.
The following screenshot displays the default view of the Home page:
10
Getting started with SupportAssist for Home PCs