SupportAssist for Home PCs Version 3.7 Release Notes September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Release summary..........................................................................................................4 Version....................................................................................................................................................................................4 Release date........................................................................................................................................................................
1 Release summary This release contains updates for driver recommendations for your PC. Version 3.7 Release date September 2020 Priority and recommendations OPTIONAL: Dell recommends you to review the details about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may not apply to your environment.
2 Compatibility SupportAssist is supported on the following Dell systems: ● Laptops and desktops ○ ○ ○ ○ ○ ○ ○ Inspiron XPS Alienware Latitude Vostro OptiPlex Precision Minimum PC requirements The following table lists the minimum PC requirements for installing and using SupportAssist: Table 1. Minimum PC requirements Particulars Requirements Operating system NOTE: SupportAssist is supported on both 32-bit and 64-bit operating systems. Laptops and desktops: ● Microsoft Windows 8 ● Microsoft Windows 8.
Table 1. Minimum PC requirements (continued) Particulars Requirements ● ● ● ● ● ● ● ● ● 6 Compatibility https://apidp.dell.com https://fuslite.dell.com https://cs-is.dell.com https://techdirect.dell.com/ https://api.dell.com https://downloads.dell.com https://www.dell.com https://dl.dell.com http://content.dellsupportcenter.
3 New features in this release The following new features, capabilities, and enhancements are added in this release: ● ● ● ● ● ● ● Instantly rollback to a previous point in time on your PC to resolve boot issues or any other performance issues. Back up your personal files on your local hard drive or on an external storage device when you reset your PC. Install the factory operating system or upgrade to the latest operating system available for your PC.
4 Known issues Data migration is automatically canceled when you click a SupportAssist notification Description SupportAssist displays Dell Data Migrate notifications in the Windows Action Center or taskbar. If you click such notifications while data migration process is in progress, the data migration is automatically canceled. Workaround None. Version affected 3.
5 Limitations The Carry-in Service Locator and Call us information is always displayed in the language applicable for the country or region in which the PC was purchased.
6 Install SupportAssist for Home PCs By default, SupportAssist is installed on all PCs shipped from the Dell factory. If SupportAssist is not installed on your PC, you can manually download and install SupportAssist. Prerequisites ● The PC must meet the minimum PC requirements for installing and using SupportAssist. See Minimum PC requirements on page 5. ● You must have administrator rights on the PC. Steps 1. Go to www.dell.com/supportassistforpcs. 2. Click Download Now. The SupportAssistInstaller.
7 Contacting Dell Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Contact Dell for sales, technical support, or customer service issues Steps 1. Go to https://www.dell.com/support. 2.
