Users Guide

2. I accidentally canceled a notification about a failure. How and where do I get the notification again to view details
about the failure?
If you cancel a notification, it will be displayed again after six hours or when you restart the PC.
3. I am not receiving notifications for driver updates. What should I do?
If your service plan has expired, SupportAssist does not display notifications for driver updates available for your PC. You
must renew your service plan to receive notifications about driver updates.
SupportAssist hardware scan
1. Can I schedule a hardware scan?
Yes, you can schedule a hardware scan. For instructions to schedule a hardware scan, see Schedule automatic scans and
optimizations on page 14.
2. I am facing a hardware issue on my PC. Why is it undetected by SupportAssist?
If no hardware issue is detected, ensure that the SupportAssist services are running on the PC. To verify if the
SupportAssist services are running:
a. Search and open the Services application.
b. Verify if Running status is displayed for the following services on your PC:
● Dell Data Vault Collector
● Dell Data Vault Processor
● Dell Data Vault Service API
● Dell SupportAssist
● Dell Hardware Support
● Dell Client Management Service
3. When I perform a hardware scan, the scan result is displayed as Misconfigured on the History page. But, there is
no notification that is displayed on the Scan Hardware tile. Why?
If SupportAssist could not scan a component during the hardware scan, the Misconfigured status is displayed. Hence, no
notification is displayed on the Scan Hardware tile. SupportAssist scans the component again during the next manually
initiated or automated scan.
Dell Migrate
1. Where can I view the summary of the files and settings that were migrated using Dell Migrate?
To view the files and settings that were migrated in the last session, go to the Dell Migrate home page and click View
Summary. You can also view the summary of all the files and settings that were migrated during the last 90 days on the
History page.
2. Why does Dell Data Assistant prompt me to use Windows Reset when I have Dell SupportAssist OS Reovery
installed on my PC?
Dell Data Assistant prompts you to erase your PC using Dell Reset only if Dell SupportAssist OS Recovery version 5.3 or later
is installed on your PC. If an earlier version of Dell SupportAssist OS Recovery is installed on your PC, you are prompted to
use Windows Reset.
3. During data migration, I get "We can't complete your migration" error. What could be the reason?
You may be using an outdated version of Dell Data Assistant. Download the latest version from https://www.dell.com/
Migrate and retry migration. Ensure that SupportAssist is also running the latest version.
4. Why does the migration progress halt after a certain percentage?
This could be due to insufficient access permissions on certain user files. Ensure that you are logged in to the PC as an
administrator and that the files that you are trying to migrate do not belong to a different user account.
5. Data migration fails with "This PC isn't connected to a network" error. What could be the reason?
You may encounter this error if the network disconnects while the migration is in progress. To fix the network issues and
retry migration, see the Troubleshooting network disconnect issues during migration section in the Dell Migrate User's
Guide available on the Dell Data Assistant documentation page.
Frequently asked questions
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