Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.3 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually update SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
● Your PC may not have a valid warranty. Contact Dell technical support for help.
8. Can I update the BIOS on a BitLocker enabled PC?
It is recommended that you disable the BitLocker encryption on the PC before updating the BIOS.
9. I currently have 3.9.2 version of SupportAssist running on my PC. Why am I not able to update to the latest
version?
You might be running an operating system version which is Windows 10 RS3 or earlier. To update supportAssist version to
3.10 or later, you must first upgrade the operating system version to Windows 10 RS4 or later.
SupportAssist remote troubleshooting
1. When I click Start DellConnect Session and accept the terms and conditions, the support agent is unable to
access my PC remotely. What should I do?
Request the support agent to disconnect the current session and initiate a new DellConnect session.
2. When I click Start Session, why is a message displayed stating that there is no active Dell RemoteAssist session?
You can start a Dell RemoteAssist session only after it is initiated by a Dell technical support agent. To avoid this error, click
Start Session after the session is initiated.
SupportAssist optimizations
1. Where can I check details of the optimizations that were performed on my PC during a scheduled or manually
initiated optimization?
SupportAssist retains the details of all the events and activities that were performed in the last 90 days. You can view the
details for a month, week, or a specific day on the History page.
2. Why does SupportAssist take more time to perform the optimizations than the duration specified on the tiles?
The time that is displayed on the PC optimization tiles is only an estimate based on your PC configuration. The actual time
required to perform the optimizations may differ from the estimate.
3. During optimization, SupportAssist stopped working. What should I do?
Close and reopen SupportAssist and then try to run the optimization again. If the issue persists, perform the following steps:
a. Search and open the Services application.
b. In the right pane, click Dell SupportAssist.
c. In the left pane, click Stop and click Restart.
Shipping information for parts dispatch
1. How can I edit my contact and shipping information?
For instructions to update your contact and shipping information, see Update contact and shipping information on page 13.
2. Can I change the contact information and shipping details while creating a support request?
Yes, you can change the contact information and shipping details while creating a support request.
3. Why should I enter my shipping details for an issue with a nondispatchable part?
After analysis, if a hardware failure is identified as the root cause of the issue, the shipping address is used to ship a
replacement part to you. If you had entered your shipping address while registering SupportAssist, your shipping address is
automatically retrieved before you submit an issue.
SupportAssist notifications
1. How can I disable SupportAssist notifications?
For instructions to disable SupportAssist notifications, see Disable SupportAssist notifications on page 18.
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Frequently asked questions