Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.3 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually update SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
About this task
The Reset to factory settings option resets your operating system and default applications to the state they were in when
your PC was shipped from the Dell factory.
Steps
1. Open SupportAssist and go to Troubleshooting > Erase everything and reset my PC to its original state, and then
click Reset my PC.
2. Click Yes, reboot.
The PC restarts, and the SupportAssist OS Recovery user interface is displayed.
Next steps
Perform the steps that are provided in the Reset your computer to factory state section in the Dell SupportAssist OS
Recovery User's Guide available on the SupportAssist OS Recovery documentation page.
Reset your PC and update the operating system
Prerequisites
● Your PC must be connected to a power outlet.
● Your PC must have an active Internet connection.
Steps
1. Open SupportAssist and go to Troubleshooting > Erase everything and reset my PC to its original state, and then
click Reset my PC.
2. Click Yes, reboot.
The PC restarts, and the SupportAssist OS Recovery user interface is displayed.
Next steps
Perform the steps that are provided in the Reset your computer and update the operating system section in the Dell
SupportAssist OS Recovery User's Guide available on the SupportAssist OS Recovery documentation page.
Configure system repair settings
Prerequisites
SupportAssist OS Recovery 5.1 or later must be available on your PC.
About this task
Configuring system repair settings enables you to select the amount of hard drive space you want to allocate for storing system
repair backups.
NOTE:
If the amount of free hard drive space available on your PC is less than 12 GB, new system repair backups are not
created.
Steps
1. Open SupportAssist, click the settings icon, and then click Settings.
2. Click System Repair.
The system repair settings are displayed.
3. Select the amount of hard drive space you want to allocate for storing system repair snapshots, for example, 15 GB.
4. Click Save.
System reset and repair overview
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