Users Guide

Table 4. Notifications on the SupportAssist user interface
Scenario Action
A SupportAssist profile has not been created.
● Click Complete Profile to create a SupportAssist profile.
See Create a SupportAssist profile on page 12.
● Click Remind Me Later to view the notification when you
reopen SupportAssist after 24 hours.
● Click Never Remind Me to stop SupportAssist from
displaying the notification again.
Dell technical support is still working on your support request.
● Click Check status online to view the status of the
support request online.
● Click Dismiss to hide the notification.
You have not optimized your PC in the last 28 days.
● Click Run all to run all the scans and optimizations on your
PC.
● Click Remind Me Later to view the notification when you
reopen SupportAssist after 24 hours.
● Click Cancel to hide the notification.
Your PC service plan is about to expire, or has expired.
● Click Renew to renew the PC service plan.
● Click Remind Me Later to view the notification when you
reopen SupportAssist after 24 hours.
● Click Never Remind Me to stop SupportAssist from
displaying the notification again.
You renewed your PC service plan. Click OK to hide the notification.
SupportAssist OS Recovery is enabled for your PC.
● Click Thanks, got it to stop SupportAssist from displaying
the notification again.
● Click Tell me more to view the SupportAssist OS
Recovery User's Guide.
Your PC is eligible for the Dell Software Support (DSS)
service plan and SupportAssist detected redundant files,
network connectivity issues, or virus or malware on your PC.
NOTE: The DSS service plan is available for XPS,
Alienware, Inspiron, and G Series PCs in the U.S. with an
active Basic or expired service plan.
● Click Learn more for more information about the Dell
Software Support service plan.
● Click Remind me Later if you want SupportAssist to
notify you about the service plan later.
● Click Dismiss to stop SupportAssist from displaying the
notification again.
Notifications in Windows action center
SupportAssist displays notifications in the Windows action center. The following table provides a summary of the different types
of notifications that SupportAssist displays in the Windows action center.
NOTE: Notifications in the Windows action center are not displayed on PCs with unknown warranty status.
Table 5. Windows action center notifications
Scenario Action
On the Dell Data Assistant user interface, you deferred erasing
your old PC after migrating your data to your new PC.
Click the notification to open Dell Data Assistant or snooze
the notification.
On the SupportAssist user interface, you deferred erasing
your old PC after migrating your data from the old PC to your
new PC.
Click the notification to open SupportAssist.
During a scheduled scan, an urgent driver update is detected. Click the notification to see the driver details page. For
instructions to install driver updates, see Install driver updates
on page 26.
A support request must be created for an issue that is
detected during a manually initiated or a scheduled scan.
For a hard drive, SSD, battery, keyboard, RAM, mouse, optical
drive, or video card, perform one of the following steps:
16 Getting started with SupportAssist for Home PCs