Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10.3 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually update SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
About this task
By default, SupportAssist scans your PC to detect hardware issues, driver updates, and the required PC optimizations. The
default frequency of the scans depends on your PC service plan. If an urgent driver update, hardware issue, or a virus or
malware is detected during the scan, a notification is displayed. The type of notification depends on the operating system
that is installed on your PC. If your PC has an active ProSupport Plus or Premium Support Plus service plan, SupportAssist
automatically optimizes your PC after the scan. You can select the preferred time, frequency, and day when you want
SupportAssist to scan your PC.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click Schedule
scans and Optimizations.
2. Ensure that the Turn on automatic system scans and optimizations check box is selected.
3. Select the time, frequency, and day when you want to run the scan.
The date of the next scheduled scan is displayed.
4. Click Save.
The automatic scans and optimizations are scheduled and the Home page is displayed.
Manually update SupportAssist
Prerequisites
● You must be logged in as an administrator.
● You must have created a SupportAssist profile. See Create a SupportAssist profile on page 12.
About this task
Updating SupportAssist ensures that the latest SupportAssist features are available on your PC. If a newer version is available,
SupportAssist automatically updates to the new version. If required, you can also manually check and update SupportAssist.
NOTE: SupportAssist updates are not available for PCs running Windows 7 operating system.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, and then click About.
SupportAssist automatically checks if a newer version of SupportAssist is available.
● If no update is available, and a message indicating that the latest version of SupportAssist is installed are displayed.
● If a newer version of SupportAssist is available, and the Update Now link are displayed.
2. Click Update Now.
Results
The latest version of SupportAssist is downloaded and installed on the PC.
Notifications
By default, SupportAssist displays notifications about hardware and software issues, driver updates, open support requests,
service plan, and so on.
Notifications on SupportAssist user interface
The following table provides a summary of the notifications that are displayed when you open SupportAssist:
Getting started with SupportAssist for Home PCs
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