Users Guide
Change language setting
About this task
SupportAssist is available in 25 languages. By default, SupportAssist is set to the same language as that of the operating system. You can
change the language according to your preference.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon and click Select language.
The list of languages is displayed.
2. Select your preferred language.
3. Click Yes to restart SupportAssist in the selected language.
SupportAssist restarts in the selected language and
is displayed next to the selected language.
Create SupportAssist profile
Prerequisites
You must have administrator rights on the system.
About this task
You can create a SupportAssist profile by using your Dell My Account or your social media account. Creating a SupportAssist profile
enables you to receive the automated support capabilities available based on your system service plan.
Steps
1. On the top-right corner of the SupportAssist user interface, click Profile and click Complete Profile.
• If you have not accepted the SupportAssist terms and conditions, a message is displayed indicating that you have not accepted
the SupportAssist's terms and conditions. Click the Read SupportAssist terms & conditions link, accept the terms and
conditions, click Save, and then try again.
• If SupportAssist is unable to connect to the Internet, an appropriate message is displayed. You can click the troubleshooting links
displayed below the error message to fix the issue and try again.
2. On the Dell My Account Sign In page, perform one of the following:
• If you already have a Dell My Account, enter your Dell My Account credentials, and then click Sign In.
• If you do not have a Dell My Account, create an account to sign in. For instructions on creating an account, see Create a new Dell
My Account.
• Sign in with your social media account. For instructions on using your social media account, see Sign in with social media account.
3. On the Contact and Shipping Address page, enter your contact information and shipping details.
4. Select your preferred contact method and preferred contact time.
NOTE:
The preferred contact time is applicable only for systems with an active Premium Support or Premium
Support Plus service plans in United States of America or Canada.
5. If you want to add a secondary contact, select the Add secondary contact and enter the details.
6. If you do not want SupportAssist to automatically create a support request, clear Automatically create Support Requests.
NOTE:
The automatic support request creation capability is available and enabled only for systems with an active
ProSupport, ProSupport Plus, Premium Support, or Premium Support Plus service plan.
7. Click Done.
• If the shipping details are incorrect, a message is displayed to update the details. Click Update and Finish to update the details.
• If the shipping details are correct, the first name and last name are displayed on the top-right corner of the SupportAssist user
interface.
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Getting started with SupportAssist for Windows 10 in S mode