Users Guide

Introduction

SupportAssist automates support from Dell by proactively and predictively identifying hardware issues in your system. SupportAssist also

automates the engagement process with Dell technical support. Depending on your Dell service plan, SupportAssist also automates

support request creation for hardware issues that are detected. For information about the SupportAssist capabilities for different service

plans, see SupportAssist for Windows 10 in S mode capabilities and Dell service plans.

SupportAssist collects and sends the required system information securely to Dell technical support. The collected information enables Dell

to provide you an enhanced, efficient, and accelerated support experience.

This document provides information about using SupportAssist on systems running Windows 10 in S mode. For information about installing

and using SupportAssist on systems running a different version of Windows operating system, see the SupportAssist for Home PCs User

Guide available at https://www.dell.com/serviceabilitytools.

Topics:

• Key features of SupportAssist for Windows 10 in S mode

• New features in this release

• SupportAssist for Windows 10 in S mode capabilities and Dell service plans

• Additional resources

Key features of SupportAssist for Windows 10 in S

mode

• Predictive and proactive issue detection and notification.

• Manually or automatically scan your system hardware to identify issues.

• Automatically create a support request for a hardware issue detected in your system.

• Manually create a support request for an issue in your system.

• Manually send files to Dell technical support.

NOTE: SupportAssist capabilities available for a system vary depending on the Dell service plan of the system.

New features in this release

Security and bug fixes.

SupportAssist for Windows 10 in S mode

capabilities and Dell service plans

SupportAssist proactively and predictively detects and notifies you about hardware issues that may occur in your system. Depending on

your Dell service plan, SupportAssist automates and facilitates your engagement with Dell technical support.

The following table summarizes the SupportAssist capabilities for systems running Windows 10 in S mode with an active Basic, Premium

Support, ProSupport, ProSupport Plus, and Premium Support Plus service plans:

Introduction 5