Users Guide

Send files to Dell technical support

About this task

Send files describing the issue on your system or any specific file requested by the support agent. The format of the files that you can

send are as follows:

.zip

.rar

.txt

.jpg

.jpeg

.png

.gif

.docx

.doc

.odt

.pdf

.xls

.xlsx

NOTE: The maximum size of the file that you can send is 4 MB.

NOTE: You can send only three files in a day. If you have multiple files, you can compress the files to the .zip format

and send the .zip file.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the right pane, click Upload Files.

3. In the pop-up window, click Browse, select the required file, and then click Upload.

Results

After the file is sent,

and the File uploaded successfully message are displayed.

Send log files to Dell technical support

About this task

Send only the system activity log files to Dell technical support if requested by the Dell technical support agent.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the right pane, click Upload log file.

Results

After the file is sent, and the File uploaded successfully message are displayed.

Getting support using SupportAssist for Windows 10 in S mode