Users Guide

Getting support using SupportAssist for
Windows 10 in S mode
The Get Support page lists the available help and support options for your system. These options vary based on the service plan of your
system and your region. See SupportAssist for Windows 10 in S mode capabilities and Dell service plans on page 5.
NOTE: To access the available help and support options, your system must have an active Internet connection. If
Internet connectivity is not available, you can only view the Dell technical support contact numbers for your region.
The following table describes the help and support features that are displayed on the Get Support page:
Table 10. Get Support page
Feature Description
Carry-in Service Locator Find the nearest Dell authorized carry-in service center based on zip or
postal code, city, or state.
Call us Depending on your region, contact Dell technical support using the
displayed contact numbers.
Connect with Social Media Contact Dell technical support through social media platforms such as
WeChat, WhatsApp, Facebook Messenger, or Line depending on your
region.
Send files to Tech Support Send files to Dell technical support describing the issue on your system
or send files that are requested by the technical support agent.
NOTE: The maximum size of the file that you can send is 4
MB.
For information about sending files to Dell technical support, see Send
files to Dell technical support on page 23. For information about
sending system activity log file to Dell technical support, see Send log
files to Dell technical support on page 23.
Open a Support Request Manually create a support request for a hardware or software issue.
For instructions to create a support request, see Manually create
support request using SupportAssist for Windows 10 in S mode on
page 18.
Owner's Manual View and download manuals that are available for your system.
Warranty Information View the warranty details of your system.
Online Tools and Info Access tools, additional information, and resources that are available
for your system.
Service Contracts Access the Dell service plan website for your region.
Community Support Forums Access any topics that are discussed in the SupportAssist forum.
Hardware Repair Service Contact a hardware repair service expert, if necessary.
Topics:
• Send files to Dell technical support
• Send log files to Dell technical support
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