Users Guide
Run quick hardware scan
About this task
Run a quick scan on your system to detect issues in hardware components, for example, hard drive, processor, memory module, and so
on.
NOTE: If you do not have administrator rights on the system, you cannot create a support request for issues detected
during the scan. To create support request, you must sign in to your system as an administrator. For instructions to
know your user account type, see the operating system documentation at Microsoft.com/support.
Steps
1. Open SupportAssist and click
.
2. On the Scan Hardware tile, click Run Now.
Results
• If no issue is detected, an appropriate notification is displayed on the tile.
• If an issue is detected and it requires creating a support request, the issue details page is displayed. For instructions to create a
support request, see Create support request for issue detected by SupportAssist for Windows 10 in S mode on page 17.
• If an issue is detected and it does not require creating a support request, the issue title is displayed above the tiles, a notification is
displayed on the Scan Hardware tile.
Run a stress test
About this task
The stress test helps you detect issues in components such as the system board, optical drives, camera, components scanned during a
quick scan, and so on.
CAUTION: During a stress test, you may see flashes on your screen and may not be able to use your system.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to scan my entire PC.
3. Click Start.
A message is displayed requesting you to save your files and to close all applications.
4. After you save your files and close all the applications, click OK to run the test.
During the test, the name of the task that is running is displayed above the tiles and the progress status of the scan is displayed on the
Scan Hardware tile.
Results
• If no issue is detected, an appropriate notification is displayed on the tile.
• If an issue is detected and requires creating a support request, the issue details page is displayed. For instructions to create a support
request, see Create support request for issue detected by SupportAssist for Windows 10 in S mode on page 17.
• If an issue is detected and it does not require creating a support request, the issue title is displayed above the tiles, a notification is
displayed on the Scan Hardware tile.
Scan Hardware tile notifications
The following table describes the different status notifications that are displayed on the Scan Hardware tile for issues detected during a
quick hardware scan or a stress test on the system.
Scanning system hardware
15