Users Guide
Scanning system hardware
Running a hardware scan enables you to detect hardware issues on your system. By default, SupportAssist scans your system once in a
month to detect hardware issues. You can also manually perform the following to identify a hardware issue:
• Scan a specific hardware component
• Run a quick hardware scan
• Run a stress test
NOTE: If SupportAssist is minimized and an issue is detected during a scan, a notification is displayed on the Scan
Hardware tile. The notification is retained on the tile for up to seven days. If you do not create a support request for the
issue within seven days, the notification is automatically removed.
For certain hardware issues, the issue title is displayed above the tiles and a notification is displayed on the Scan Hardware tile. The
notification that is displayed on the tile depends on the severity of the issue. For information on the type of notifications that are displayed
on the tile, see Scan Hardware tile notifications on page 15.
Topics:
• Scan specific hardware component
• Run quick hardware scan
• Run a stress test
• Scan Hardware tile notifications
Scan specific hardware component
About this task
Scan a specific hardware component installed in your system. The steps to run a scan may vary depending on the hardware component
that you select.
The following steps are applicable for scanning the hard drive.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to check a specific piece of hardware.
The list of hardware components that are available in your system are displayed.
NOTE: You can click the Refresh system hardware list link to update the list of hardware components displayed.
3. In Storage Devices, click Hard Drive.
4. Select the test type and click Run Test.
Results
• If no issue is detected, Passed status and
are displayed.
• If an issue is detected and it does not require creating a support request, Failed status and are displayed.
• If an issue is detected and requires creating a support request, the issue details page is displayed. For instructions to create a support
request, see Create support request for issue detected by SupportAssist for Windows 10 in S mode on page 17.
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14 Scanning system hardware