Users Guide

The following table describes the banners displayed on the home page:
Table 6. Banners on SupportAssist home page
When the banner is displayed Action
0 to 60 days before the service plan expires Click Renew to renew the service plan online.
The service plan has expired and within the renewable
period
Click Renew to renew the service plan online.
The service plan has expired and not within the
renewable period
Click Contact Dell to extend or upgrade the service plan.
NOTE: The online renewal capability is available only for systems in the United States.
Disable SupportAssist notifications
Prerequisites
You must have administrator rights on the system.
About this task
Disable SupportAssist from displaying notifications on your system. However, SupportAssist displays notifications about hardware issues
that are detected during a scan even if you disable the notifications.
Steps
1. On the top-right corner of the SupportAssist window, click the settings icon, click Settings, and then click Notifications.
2. Clear the I want to receive notifications about hardware issues, support requests, and other alerts for my PC check box
and click Save.
The Home page is displayed.
Uninstall SupportAssist for Windows 10 in S mode
Prerequisites
• The SupportAssist window must not be open on the system.
• There should be no pending SupportAssist notifications in the Windows Action Center.
Steps
1. Click Start to open the programs menu.
2. Search and open the Apps & features page.
3. Click SupportAssist, click Uninstall, and then click Uninstall again.
Results
SupportAssist is uninstalled.
NOTE:
If multiple users have installed SupportAssist on the same system, only when all the users uninstall
SupportAssist, both the user interface and the backend component are uninstalled.
Getting started with SupportAssist for Windows 10 in S mode 13