Users Guide

Table 4. Notifications on the SupportAssist window
When the notification is displayed Action
A SupportAssist profile has not been created
• Click Complete Profile to create a SupportAssist profile. For
instructions to create a profile, see Create a SupportAssist
profile.
• Click Remind Me Later to view the notification when you
reopen the SupportAssist window after 24 hours.
• Click Never Remind Me to stop SupportAssist from displaying
the notification again.
Dell technical support is working on a support request that is
created for an issue that is detected on your system
• Click Ok Got It to hide the notification temporarily.
SupportAssist displays the notification again after 24 hours.
• Click Never Remind Me to stop SupportAssist from displaying
the notification again.
When a hardware issue is detected
• Click Fix Now to view details of the issue and create a support
request.
Service plan of the system is about to expire, or has expired
• Click Renew to renew the system service plan
• Click Remind Me Later to view the notification when you
reopen SupportAssist after 24 hours.
• Click Never Remind Me to stop SupportAssist from displaying
the notification again.
You renewed your system service plan Click OK to hide the notification.
Notifications in Windows Action Center for Windows 10 in
S mode
The following table provides a summary of the different types of notifications that are displayed in the Windows Action Center.
Table 5. Windows Action Center notifications
When the notification is displayed Action
A support request must be created for a hardware issue detected
during an automatic scan
Click the notification to see the issue details page. For instructions
to create a support request, see Create support request for issue
detected by SupportAssist for Windows 10 in S mode on page 17.
A support request is automatically created for a hardware issue
detected during an automatic scan
No action required.
SupportAssist backend component is installed and SupportAssist is
ready to use
If you closed the SupportAssist window when the backend
component is installed, click the notification to open SupportAssist.
Service plan of the system is about to expire, or has expired Click the notification to open SupportAssist. A link to renew the
service plan is displayed on the SupportAssist user interface.
Banners on SupportAssist home page
When the service plan of your system is nearing expiry or has expired:
• A notification is displayed on the SupportAssist window.
• A notification is displayed in the Windows Action Center.
• A banner is displayed on the SupportAssist home page.
You can renew or upgrade your service plan by using the links provided in the notification or banner. For information about the
notifications displayed on the SupportAssist window, see Notifications on SupportAssist window for Windows 10 in S mode on page 11. For
information about notifications displayed in the Windows Action Center, see Notifications in Windows Action Center for Windows 10 in S
mode on page 12.
12
Getting started with SupportAssist for Windows 10 in S mode