Users Guide
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click Internet.
2. If you want SupportAssist to directly connect to the Internet, select Connect directly.
3. If you want SupportAssist to connect to the Internet using a proxy network, perform the following:
a. Select Connect using proxy.
The proxy settings fields are displayed.
b. Enter the address, port number, username, and password details.
NOTE: You can enter a maximum of five digits for the port number.
4. Click Save.
The Home page is displayed.
Scheduled scans
By default, SupportAssist scans your system once in a month to detect hardware issues. You can configure SupportAssist to run the scans
once in a week, if required.
NOTE: SupportAssist performs a scheduled scan only when the system is connected to an electrical outlet and not in
use during the start of the scheduled scan.
NOTE: SupportAssist does not perform the scan if a notification for a hardware issue is already displayed.
SupportAssist prompts you before the scan is performed. If you do not want SupportAssist to run the scan, click Run Later to defer the
scan. When you defer the scan, SupportAssist performs the scan after 24 hours. You can defer the schedule only for three times. When
you defer the schedule scan for the third time, SupportAssist automatically performs the scan at the next scheduled time.
Schedule hardware scans
Prerequisites
You must have administrator rights on the system.
About this task
Select the time, frequency, and day when you want SupportAssist to scan your system for hardware issues.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click Schedule scan.
2. Enable automatic system scan.
3. Select the time, frequency, and day when you want to run the scan.
The date of the next scheduled scan is displayed.
4. Click Save.
The Home page is displayed.
SupportAssist notifications for Windows 10 in S
mode
By default, SupportAssist displays notifications about hardware issues, open support requests, and warranty status.
Notifications on SupportAssist window for Windows 10 in
S mode
The following table provides a summary of the notifications that are displayed on the SupportAssist window.
Getting started with SupportAssist for Windows 10 in S mode
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