Users Guide

Use different SupportAssist profile
Prerequisites
You must have administrator rights on the system.
About this task
Deactivate your current profile and sign in to SupportAssist using a different profile. When you sign in using a different profile, you cannot
access the contact and shipping address details of the previous profile.
Steps
1. On the top-right corner of the SupportAssist user interface, click the username and click Use a different profile.
2. Click Continue.
NOTE: When you click Continue, SupportAssist deactivates the current profile and removes access to the saved
contact information and shipping details.
The Home page is displayed and the link to create a profile is displayed on the top-right corner of the SupportAssist user interface. For
instructions to create a profile, see Create SupportAssist profile.
System details
When you point to the system model or Service Tag displayed in the SupportAssist window, the system image and its details are displayed.
The following table describes the system details displayed:
Table 3. System details
Field Description
System model The system model. For example, Latitude E7440
Service plan type The Dell service plan type and its expiry date.
NOTE: When your service plan expires, the service plan
type and the expiry date are displayed in red color.
Service Tag The unique identifier of the system. The Service Tag is an alpha-
numeric identifier.
Express Service Code The numerical sequence that can be used during automated phone
help. For example, 987-674-723-2.
Memory The RAM installed in the system. For example, 16 GB.
Processor The type of processor installed in the system. For example, Intel Core
i5 6200U.
Operating System The operating system installed in the system. For example, Microsoft
Windows 10 Pro.
Configure Internet settings
Prerequisites
You must have administrator rights on the system.
About this task
Choose the method through which SupportAssist can connect to the Internet. Your system must be connected to an active Internet
connection to experience the automated support capabilities of SupportAssist.
10
Getting started with SupportAssist for Windows 10 in S mode