Users Guide
1 Introduktion.................................................................................................................................5
De vigtigste funktioner i SupportAssist for Windows 10 i S-tilstand.............................................................................. 5
Nye funktioner i denne version............................................................................................................................................ 5
SupportAssist-muligheder for Windows 10 i S-tilstand og Dell-serviceplaner...............................................................5
Yderligere ressourcer............................................................................................................................................................ 6
2 Kom i gang med SupportAssist for Windows 10 i S-tilstand.............................................................. 7
Minimumskrav for system.....................................................................................................................................................7
Skift sprogindstilling...............................................................................................................................................................8
Opret en SupportAssist-profil..............................................................................................................................................8
Opret en ny Dell Min konto.............................................................................................................................................9
Log på med en social mediekonto..................................................................................................................................9
Opdater kontakt- og leveringsoplysninger......................................................................................................................... 9
Brug en anden SupportAssist-profil...................................................................................................................................10
Systemoplysninger...............................................................................................................................................................10
Konfigurer internetindstillinger........................................................................................................................................... 10
Planlagte scanninger.............................................................................................................................................................11
Planlæg hardwarescanninger.........................................................................................................................................11
SupportAssist-meddelelser for Windows 10 i S-tilstand.................................................................................................. 11
Meddelelser i SupportAssist-vinduet for Windows 10 i S-tilstand........................................................................... 12
Meddelelser i Windows Handlingscenter for Windows 10 i S-tilstand.....................................................................12
Bannere på SupportAssist-hjemmeside.......................................................................................................................12
Deaktiver SupportAssist-meddelelser..........................................................................................................................13
Afinstaller SupportAssist for Windows 10 i S-tilstand..................................................................................................... 13
3 Scanning af systemhardware....................................................................................................... 15
Scanning af bestemt hardwarekomponent...................................................................................................................... 15
Kør hurtig hardwarescanning..............................................................................................................................................16
Kør en stresstest..................................................................................................................................................................16
Scan hardware-flisemeddelelser........................................................................................................................................ 16
4 Oprettelse af en supportanmodning ved hjælp af SupportAssist for Windows 10 i S-tilstand............. 18
Opret en supportanmodning for et problem, der er registreret af SupportAssist for Windows 10 i S-tilstand....... 18
Manuel oprettelse af en supportanmodning ved hjælp af SupportAssist for Windows 10 i S-tilstand..................... 19
Siden Oplysninger om problem...........................................................................................................................................19
Side med oversigt over problemer.................................................................................................................................... 20
Dele, der kan afsendes........................................................................................................................................................20
5 Oversigt over fejlfinding i SupportAssist for Windows 10 i S-tilstand...............................................21
6 Historikoversigt i SupportAssist for Windows 10 i S-tilstand.......................................................... 22
7 Få support ved hjælp af SupportAssist for Windows 10 i S-tilstand................................................. 23
Send filer til Dells tekniske support....................................................................................................................................24
Indholdsfortegnelse
Indholdsfortegnelse 3