SupportAssist for Home PCs Version 3.6 Release Notes July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Release summary............................................................................................................ 4 Version.................................................................................................................................................................................... 4 Release date....................................................................................................................................................................
1 Release summary In this release, you can enable or disable temporary suspension of data encryption to install updates on a BitLocker enabled PC. SupportAssist displays notifications with a provision to check the status of an open support request online. Security and performance issues that are identified in SupportAssist were also resolved. Topics: • • • Version Release date Priority and recommendations Version 3.
2 Compatibility SupportAssist is supported on the following Dell systems: • Laptops and desktops ○ ○ ○ ○ ○ ○ ○ Inspiron XPS Alienware Latitude Vostro OptiPlex Precision Topics: • Minimum PC requirements Minimum PC requirements The following table lists the minimum PC requirements for installing and using SupportAssist: Table 1. Minimum PC requirements Particulars Requirements Operating system NOTE: SupportAssist is supported on both 32-bit and 64-bit operating systems.
Table 1. Minimum PC requirements (continued) Particulars Requirements The PC must be able to connect to the following destinations: • • • • • • • • • 6 Compatibility https://apidp.dell.com https://fuslite.dell.com https://cs-is.dell.com https://techdirect.dell.com/ https://api.dell.com https://downloads.dell.com https://www.dell.com https://dl.dell.com http://content.dellsupportcenter.
3 New features in this release • • • • Provision to enable or disable temporary suspension of data encryption to install updates on a BitLocker enabled PC. Added notification to check the status of an open support request online. Removed notification that is displayed before a scheduled scan is initiated. Security and other bug fixes.
4 Known issues Topics: • • • • • • • Data migration is automatically canceled when you click a SupportAssist notification Selected files and settings are automatically cleared Number of files that were not migrated is not displayed Unable to install recommended driver update JavaScript error is displayed Notification is displayed for a closed support request Different notification is displayed Data migration is automatically canceled when you click a SupportAssist notification Description Depending on the
In some PCs where an IT administrator manages the anti-virus and firewall settings, the number of files that were not migrated is not displayed in the Skipped Files pane in the migration summary page. Workaround Add your local network as a trusted network and update the anti-virus software that is installed on your PC. Version affected 3.
Depending on the version of the operating system installed on your PC, SupportAssist displays notifications in the Windows Action Center or in the taskbar. When you click a notification, SupportAssist displays information about a different notification pending in the Windows Action Center. Workaround None. Version affected 3.
5 Limitations • • SupportAssist does not identify associated driver updates. The Carry-in Service Locator and Call us information is always displayed in the language applicable for the country or region in which the PC was purchased.
6 Install SupportAssist Prerequisites • • The PC must meet the minimum PC requirements for installing and using SupportAssist. See Minimum PC requirements on page 5. You must have administrator rights on the PC. About this task By default, SupportAssist is installed on all PCs shipped from the Dell factory. If SupportAssist is not installed on your PC, you can manually download and install SupportAssist. Steps 1. Go to www.dell.com/supportassistforpcs. 2. Click Download Now. The SupportAssistInstaller.
7 Contacting Dell About this task NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.
