Users Guide

Error code Error message Possible resolution
SA_22 SupportAssist is unable to upload the collection file
<device name> because the collection file size
exceeds the predefined upload file size limit
If the problem persists, contact Dell Technical Support
for assistance.
SA_23 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_24 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_25 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_26 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_27 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_28 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_29 SupportAssist is unable to upload the collection file
<device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
SA_30 SupportAssist is unable to upload the collection file
<device name> because the proxy authentication
method is not supported. Only Basic and NTLM
authentication methods are supported.
n/a
SA_31 SupportAssist is unable to upload the collection file
<device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
SA_101 SupportAssist is unable to run a collection component
on <device name> because of an internal error
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_102 Case access error. If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_103 Case service unavailable. If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_104 Collection component is not supported. n/a
SA_105 SupportAssist component installation is unsuccessful. If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
Error code appendix 69