Users Guide

Error code Error message Possible resolution
1. Navigate to C:\Program Files (x86)\Dell
\Lasso.
2. Open the NAS.properties file using any text
editor.
3. Increase the value of the
nas.ftp.connection.timeout property.
4. Save the NAS.properties file.
2000_499 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_802 SupportAssist is unable to run a collection component
on <device name> because another instance of the
collection component is already running on the device.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_803 SupportAssist is unable to run a collection component
on<device name> because the collection processes
exceeded the predefined time limit.
On the management server running OpenManage
Essentials:
1. Navigate to C:\Program Files (x86)\Dell
\Lasso.
2. Open the Enclosure.properties file using
any text editor.
3. Increase the value of the
enclosure.timeout.value property.
4. Save the Enclosure.properties file.
2000_805 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_901 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_904 SupportAssist is unable to run a collection component
on <device name>.
Ensure that:
● The device is reachable.
● SNMP is enabled on the device.
2000_909 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_20 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
SA_21 SupportAssist is unable to upload the collection file
<device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
68 Error code appendix