Users Guide

Error code Error message Possible resolution
2000_199 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2000_298 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_299 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_401 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_403 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_404 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_405 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_417 SupportAssist is unable to run a collection component
on <device name> because the collection processes
exceeded the predefined time limit.
On the management server running OpenManage
Essentials:
1. Navigate to C:\Program Files (x86)\Dell
\Lasso.
2. Open the ESC.properties file using any text
editor.
3. Increase the timeout value of appropriate
networking switch that displayed the error. For
example, if the error occurred in a Dell Networking
(previously Dell PowerConnect) switch, increase
the value of the
powerconnectethernet.timeout property.
4. Save the ESC.properties file.
The following are the timeout properties that you may
have to edit based on the networking switch that
displays an error:
● powerconnectethernet.timeout
● force10.timeout
● powerconnectM8428-k.timeout
2000_418 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_420 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_422 SupportAssist is unable to run a collection component
on <device name> because the required file could not
be downloaded within the predefined time limit.
On the management server running OpenManage
Essentials:
Error code appendix 67