Users Guide

Error code Error message Possible resolution
2000_26 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_27 SupportAssist is unable to upload the collection file
from <device name> because the upload process
exceeded the predefined time limit.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_28 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_29 SupportAssist is unable to upload the collection file
from <device name>.
Ensure that the proxy server is reachable.
2000_30 SupportAssist is unable to upload the collection file
from <device name> because the proxy
authentication method is not supported. Only Basic
and NTLM authentication methods are supported.
n/a
2000_31 SupportAssist is unable to upload the collection file
from <device name>.
Perform the following:
1. Ensure that the proxy server credentials you have
provided in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
2000_32 SupportAssist is unable to upload the collection file
from <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_109 SupportAssist is unable to run a collection component
on <device name> because another instance of the
collection component is already running on the device.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
2000_187 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the FTP service is running on the device
host.
2000_188 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the Dell PowerVault MD Storage Manager
software is installed on the device host.
2000_189 SupportAssist is unable to run a collection component
on <device name>.
Ensure that a supported version of Dell PowerVault
MD Storage Manager software is installed on the
device host.
2000_191 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_192 SupportAssist is unable to run a collection component
on <device name>.
Ensure that the device is reachable.
2000_193 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SSH is enabled on the device.
2000_195 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SNMP is enabled on the device.
2000_196 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
2000_197 SupportAssist is unable to run a collection component
on <device name>.
Ensure that Dell EqualLogic firmware version 4.3.0 or
later is installed on the device.
2000_198 SupportAssist is unable to run a collection component
on <device name>.
Ensure that SSH and Telnet are enabled on the
device.
66 Error code appendix