Users Guide

Error code Error message Possible resolution
● iDRAC firmware is updated, if applicable.
1000_9 SupportAssist is unable to run a collection component
on <device name>.
Ensure the following:
● Dell OpenManage Server Administrator (OMSA) is
installed and the OMSA services are running on
the device.
● iDRAC firmware is updated, if applicable.
1000_10 SupportAssist is unable to run a collection component
on <device name> .
If the device is running a Windows operating system,
ensure that WMI service is running on the device.
1000_11 SupportAssist is unable to run a collection component
on <device name> .
If the device is running a Windows operating system,
ensure that WMI service is running on the device.
1000_12 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_13 SupportAssist is unable to run a collection component
on <device name> because sufficient free space may
not be available on the system.
Ensure that the C:\ drive has free space available.
1000_14 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_18 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_19 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_20 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_21 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_22 SupportAssist is unable to upload the collection file
from <device name> because the collection file size
exceeds the predefined upload file size limit.
If the problem persists, contact Dell Technical Support
for assistance.
1000_23 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_24 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_25 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_26 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_27 SupportAssist is unable to upload the collection file
from <device name> because the upload process
exceeded the predefined time limit.
Run the collection component after some time —
Navigate to the Devices tab, select the device, and
then click Send System Logs.
64 Error code appendix