Users Guide

Related references
Settings on page 52
Related tasks
Configuring proxy server settings on page 35
Preferences
The Preferences page enables you to configure Auto Update, Email Settings, Support Collection, and Maintenance
Mode. The following table provides information about the fields displayed in the Preferences page.
Table 14. Preferences
Field Description
Auto Update
Enable auto update Select this option to automatically download and install the
latest SupportAssist and collection component updates, when
they are available. The download and installation of the
updates occur in the background. A message will be displayed
if problems occur during the update process.
NOTE: It is recommended that you select the Enable
auto update option, to ensure that SupportAssist is up-
to-date with the latest features and enhancements.
Email Settings
Receive email notification when a new support case is
opened
Select this option to receive an e-mail notification when a new
support case is opened.
Preferred email Language Select the preferred language for e-mail notifications.
Recommendation Report Settings
Automatically receive server recommendation reports
via email
Select this option to automatically receive ProSupport Plus
server recommendation reports through email.
Support Collection
Automatically start a log collection when a new support
case is generated
Select this option to automatically start a system log
collection when a new support case is generated.
Enable system log collection scheduling Select this option to enable scheduling of the system log
collection. To schedule the system log collection, configure
the System Log Collection Schedule in the System Logs
tab.
Send network identification information to Dell Select this option to allow sending network identification
information to Dell.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set SupportAssist in maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related references
Settings on page 52
Related tasks
Enabling auto update on page 35
Configuring e-mail notification settings on page 36
Enabling or disabling the automatic collection of system logs on page 25
Dell SupportAssist user interface
55