Users Guide

• Case List
• Device Inventory
• Device Groups
• Settings
• Connectivity Test
• Setup Wizard
Case List
The Case List is the default view of SupportAssist.
The following table describes the automatically-generated support case information for the supported Dell devices in your
environment, as displayed in the Case List page.
Table 4. Case List
Column Description
Case Status Displays the current state of the support case. The status of a case may be:
● Open — Dell Technical Support has opened the submitted case.
● In Progress — The case is currently being worked by Dell Technical Support.
● Customer Deferred — Dell Technical Support has deferred the case at your request.
● Submitted — SupportAssist has submitted the case.
● No Case — No case exists for this device.
● Reopened — The case was previously closed, and has been reopened.
Case Number Displays the numeric identifier assigned to the support case.
Case Title Displays the case name, which identifies:
● Case generation method
● Device model
● Device operating system
● Alert ID, if available
● Alert description, if available
● Warranty status
● Resolution description
Service Contract Displays the Dell service contract level under which the device is covered. The service contract
column may display:
● Unknown — SupportAssist cannot determine the service contract.
● Invalid Service Tag — The Service Tag of the device is invalid.
● No Service Contract — This device is not covered under a Dell service contract.
● Expired Service Contract — The service contract of the device has expired.
● Basic Support — This device is covered under a Dell Basic Hardware service contract.
● ProSupport — This device is covered under a Dell ProSupport service contract.
● ProSupport Plus — This device is covered under a Dell ProSupport Plus service contract.
Device Type Displays the type of device as discovered by OpenManage Essentials:
● PowerVault Storage Device — The device is a Dell PowerVault MD Series storage array.
● PowerVault Server — The device is a Dell PowerVault NX Network Attached Storage (NAS)
device.
● EqualLogic Storage — The device is a Dell EqualLogic storage array.
● PowerEdge Server Device — The device is a Dell PowerEdge, PowerEdge VRTX, iDRAC, or
CMC device.
● PowerEdge Direct Attached Storage — The device is a PowerVault MD or NX Direct
Attached Storage (DAS) device.
● Dell Networking — The device is a Dell Networking switch.
Service Tag Displays a unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
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