Users Guide

Accessing and viewing the logs
The SupportAssist dashboard stores Windows events and log messages in two locations:
● The Windows Event Log
● The dashboard installation logs directory (typically, C:\Program Files (x86)\Dell\Dell Integrated Support
\logs.
A new log is created daily at 11:59 PM as per the time zone configured in the system, and is stored in the logs directory with the
date appended to the file extension. This enables you to identify the exact log file stored for a given date when alerts occur. For
example, log files similar to the following can be seen:
● log-file.txt 20120226
● log-file.txt 20120227
● log-file.txt 20120228
Log files are purged from storage after 45 days.
To view the Windows Event Log, invoke the Event Viewer application and then expand Applications and Services Logs. The
DellIntegratedSupport log file contains entries from the dashboard service. The dashboard logs messages here that correspond
to the value of the Windows Registry key, WindowsEventLogLevel, or higher.
In the dashboard installation directory, you can view one log file per day. The current log file is named log-file.txt, and
contains log messages that correspond to the following values (or higher) in the Windows Registry key LogFileLevel: FATAL,
ERROR, WARN, INFO, and DEBUG, with special values of OFF and ALL. A registry value of ERROR results in logs messages of
FATAL, and ERROR, since FATAL is a higher level than ERROR.
The LogFileLevel Windows Registry key can be located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\Dell
Integrated Support.
Accessing and viewing the system log collection
When a support case is automatically generated by SupportAssist, data required to troubleshoot the issue is collected and sent
to Dell Technical Support. The collected troubleshooting information is also compressed and stored on your OpenManage
Essentials server at C:\Program Files (x86)\Dell\Dell Integrated Support\reports.
The filename includes the device’s IP address, Dell service tag, and the date/time when the file was created. For example:
● DSET_Report_for[192.168.1.254_SvcTag_AL12G26_2012-03-07T132648].zip
● Periodic_DSET_Report_for[192.168.1.254_SvcTag_AL12G26_2012-03-07T132648].zip
● Lasso_Report_for[10.94.216.76_SvcTag_897672S_2012-08-21T094147].zip.gpg (without PII)
● Lasso_Report_for[10.94.216.76_SvcTag_897672S_2012-08-21T094147].xml.gpg (with PII)
The report file is encrypted with the password, dell (all lowercase). The report information can then be viewed by opening the
dsetreport.hta file in your web browser.
NOTE:
You should open the reports only when asked to do so by Dell Technical Support. Your report will not be reviewed
unless you have an open support case.
Viewing SupportAssist product information
The About window displays the SupportAssist product version, copyright information, and detailed SupportAssist feature
descriptions.
To view general and detailed SupportAssist product information:
1. Move the mouse pointer over the Help link at the top-right corner of the SupportAssist dashboard, and then click About.
The About window is displayed, where you can view the general and detailed product information and also the copyright
information.
2. Click Close to return to the SupportAssist dashboard.
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Using Dell SupportAssist