Users Guide
● If you clear this option, SupportAssist is taken out of maintenance mode.
4. Click Save Changes.
A banner appears along the top of the SupportAssist dashboard displaying Maintenance Mode.
Once manually placed in maintenance mode, SupportAssist remains in that state unless you clear the option as in step 3.
NOTE: The Maintenance Mode functionality, when set manually, differs from the manner in which the Maintenance
Mode feature handles event storms. See Event Handling for more information.
Related references
Preferences on page 55
Support for Dell OEM servers
SupportAssist also supports Dell Original Equipment Manufacturer (OEM) servers.
NOTE: Using only the Windows Management Instrumentation (WMI) protocol, SupportAssist does not discover the OEM
Windows server.
To discover OEM Windows server:
● Use WMI along with the server Integrated Dell Remote Access Controller (iDRAC).
●
Use Simple Network Management Protocol (SNMP) instead of WMI.
NOTE: For a list of supported OEM devices, see the Dell SupportAssist for Dell OpenManage Essentials Support Matrix at
Dell.com/ServiceabilityTools.
Viewing and updating the contact information
To view and update the contact information:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Contact Information.
The Contact Information page is displayed.
3. If required, edit the company name.
4. Select the type of contact:
● Primary
● Secondary
5. Type the first name, last name, phone number, alternate phone number (optional), and e-mail address in the appropriate
fields.
6. Select the preferred contact method, preferred contact hours, and time zone.
7. In the Parts Dispatch (Optional) section:
NOTE:
The parts dispatch information is optional. If the Dell Technical Support agent determines that a part needs to be
replaced in your environment to resolve a support case, the replacement part is dispatched with your consent to the
provided address.
a. Type the address and city/town in the appropriate fields.
b. Select the country.
c. Type the state/province/region and zip/postal code in the appropriate fields.
8. Click Save Changes.
Related references
Contact Information on page 56
Using Dell SupportAssist
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