Users Guide

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Proxy Settings.
The Proxy Settings page is displayed.
3. Ensure that the proxy settings has been configured correctly. See Configuring proxy server settings.
4. Click Apply.
A dialog box appears to inform the status of the connection through the proxy server.
Configuring e-mail notification settings
You can configure the e-mail notification settings based on your:
● Preference to receive e-mail notifications from SupportAssist
● Preferred language
To configure the e-mail notification settings:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Auto Update, Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. To receive e-mail notifications when a new support case is opened, under Email Settings, select Receive email
notification when a new support case is opened.
NOTE: Disabling support case e-mail notifications also disables e-mail connectivity test e-mails.
4. To set the language in which you want to receive e-mail notifications, from the Preferred Email Language list, select a
language.
NOTE:
The Preferred Email Language is enabled only when the Receive email notification when a new support
case is opened option is selected.
5. Click Save Changes.
Related references
Preferences on page 55
Setting SupportAssist to maintenance mode
SupportAssist can also be set in or out of Maintenance Mode. Maintenance Mode disables automatic case generation activity,
thereby allowing you to make infrastructure changes without generating unnecessary alerts.
To set SupportAssist in or out of Maintenance Mode:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Auto Update, Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Maintenance Mode, select or clear Temporarily suspend case generation activity (for example, for purposes
of downtime, external troubleshooting, etc.) to toggle the Maintenance Mode status.
● If you select this option, SupportAssist is placed in maintenance mode.
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Using Dell SupportAssist