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ManualsBrandsDell ManualsAnalyticsSupportAssist for Dell OpenManage Essentials
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Enabling auto update
To enable auto update:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Auto Update,Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. Under Auto Update, select Enable auto update.
4. Click Save Changes.
Related references
Preferences on page 55
Configuring proxy server settings
If your system connects to the Internet through a firewall or proxy server, the proxy settings must be configured in
SupportAssist. Configuring the proxy settings enables the SupportAssist application to communicate with the SupportAssist
server hosted by Dell.
To configure the proxy server settings:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Proxy Settings.
The Proxy Settings page is displayed.
3. Select Use Proxy Settings.
NOTE: SupportAssist supports Windows NT LAN Manager (NTLM) authentication protocol only.
4. Type the Proxy Server Address or Name and Proxy Port Number details.
NOTE:
If the proxy server credentials are not provided, SupportAssist connects to the proxy server as an anonymous
user.
5. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following
information in the corresponding fields:
● Username — The user name must contain one or more printable characters, and not exceed 104 characters.
● Password — The user password must contain one or more printable characters, and not exceed 127 characters.
● Confirm Password — Repeat the user password. The password should match with the one provided in the Password
field.
6. Click Apply.
SupportAssist tests the proxy server settings, and the result of the test is displayed in a dialog box.
Related references
Proxy Settings on page 54
Confirming connectivity through the proxy server
To test if SupportAssist can connect to the Internet through the proxy server:
Using Dell SupportAssist
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