Users Guide

● If you have configured the default credentials and device group credentials, the device group credentials is used for running

the collection components.

Related references

Editing device credentials on page 22

Managing the credentials of a device group on page 31

Configuring the default device type credentials on page 18

Configuring the system credentials

System credentials refers to the credentials of a user account that is a member of the OpenManage Essentials Administrators,

Power Users, or Site Administrators group. SupportAssist requires the system credentials to connect to OpenManage Essentials

for retrieving device and alert information.

To configure the system credentials:

NOTE: If you change the system credentials because of the security policy requirements of your company or for other

reasons, you must ensure that the System Credentials are also updated in SupportAssist. Alternatively, you can create a

service account that never expires, and provide the service account credentials in SupportAssist.

NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,

Power Users, or Site Administrators group.

1. Click the Settings tab.

The System Logs page is displayed.

2. Click System Credentials.

The System Credentials page is displayed.

3. Type the user name, password, and confirm the password in the appropriate fields.

NOTE:

The user account must be a member of the OpenManage Essentials Administrators, Power Users, or Site

Administrators group.

4. Click Save Changes.

Auto update

NOTE:

It is recommended that you enable auto update to ensure that SupportAssist is up-to-date with the latest features

and enhancements.

The auto update feature, when enabled, ensures that SupportAssist and the associated collection components are automatically

updated, when an update is available. By default, the SupportAssist application checks if any updates are available, every

Monday at 11 am (management server date and time). If updates are available:

● If auto update is enabled, the updates are downloaded and automatically installed in the background.

● If auto update is disabled, the Update Available notification window is displayed. You can click Install to download and

install the latest updates.

To enable auto update, see Enabling auto update.

If you click Cancel in the Update Available notification window or an error occurs during the update process, on refreshing the

web browser, the

Update Available notification is displayed in the SupportAssist header. You can click the Update

Available notification to download and install the updates at a later time.

NOTE:

After the updates are downloaded and installed, an update successful message is displayed. To view and use the

latest updates and enhancements, you must refresh the SupportAssist dashboard.

The log file, AutoUpdate-log-file.txt, related to the SupportAssist update can be located at C:\Program Files

(x86)\Dell\Dell Integrated Support\logs.

Using Dell SupportAssist