Users Guide

Related references
System Logs on page 53
Related tasks
Editing device credentials on page 22
Filtering the system log collection
The system logs collected by SupportAssist includes personally identifiable information (PII) such as the complete configuration
snapshot of storage systems, hosts, and network devices which can contain host identification and network configuration data.
In most cases, part or all of this data is required to properly diagnose issues. The security policy of your company may restrict
sending this data outside of your network. You can prevent sending this data to Dell by configuring SupportAssist to filter the
system log collection.
The following is the network identity information that you can filter from the system log collection:
● Host name
● IP address
● Subnet mask
● Default gateway
● MAC address
● DHCP server
● DNS server
● Processes
● Environment variables
● Registry
● Logs
● iSCSI data
NOTE:
When the Send network identification information to Dell option is cleared, some of the data about your
network is not transmitted to Dell. This may impede Dell Technical Support from resolving your issue.
NOTE: If your devices are covered under the Dell ProSupport Plus service contract, when the Send network
identification information to Dell option is disabled, you will not receive some reporting information about your devices.
To filter the system log collection:
NOTE:
The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Preferences page is displayed.
3. Under System Log Collection Details, clear the Send network identification information to Dell option.
NOTE: By default, the Send network identification information to Dell option is selected.
4. Click Save Changes.
Related references
Preferences on page 55
Sending the system logs manually
When a support case is opened or updated, the SupportAssist application, runs the collection components on the devices that
generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell Technical Support, you
may be required to manually collect the system logs and send it to Dell.
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Using Dell SupportAssist