Users Guide

Editing device credentials
The Default Device Type Credentials that you provided for each Device Type and Credential Type in the System Logs
page is used to run the collection component on your managed devices and gather the system logs. If the credentials for a
particular device differ from the Default Device Type Credentials you provided, you can edit the credentials for that device.
CAUTION: After you edit the credentials for a specific device, SupportAssist uses the device-specific
credentials you provided to collect the system logs on that device.
NOTE: To ensure that SupportAssist is able to generate the system log collection for all devices, you must edit the
credentials for each device which has credentials that are not the same as the Default Device Type Credentials.
NOTE: SupportAssist does not require the credentials for collecting system logs from Dell PowerVault MD series storage
arrays.
To edit the credentials for a device:
NOTE: The Edit Device Credentials option is enabled only if you are logged on as a member of the OpenManage
Essentials Administrators, Power Users, or Site Administrators group.
1. Click the Devices tab.
The Device Inventory page is displayed.
2. Select a device in the Device Inventory table.
The Edit Device Credentials link is enabled.
3. Click Edit Device Credentials.
NOTE: If the device you selected does not require credentials to generate the system log collection, a message is
displayed on the dashboard.
The Edit Device Credentials dialog box is displayed.
4. Type the Username, Password, Enable Password (if applicable), and Community String (if applicable) in the appropriate
fields.
5. Click Save Changes.
The Confirmation dialog box is displayed.
CAUTION:
If you select the Do not show this reminder again option, SupportAssist does not prompt for your
confirmation when you attempt to edit the device credentials the next time.
6. Click Yes.
The dashboard displays the following message: Your device credentials were saved successfully.
Related references
Resetting the device-specific credentials to the default device type credentials on page 22
Overwriting the device-specific credentials with the default device type credentials on page 23
Related tasks
Device credentials used by SupportAssist on page 33
Configuring the default device type credentials on page 18
Resetting the device-specific credentials to the
default device type credentials
If you had edited the credentials for a particular device, and later want to reset the credentials for that device to the Default
Device Type Credentials, you can do so using the Edit Device Credentials dialog box.
CAUTION:
Resetting to the Default Device Type Credentials overwrites the device-specific credentials with the
default credentials. After you reset the credentials, SupportAssist uses the Default Device Type Credentials to
collect the system logs on that device.
NOTE: You can reset the device-specific credentials to the Default Device Type Credentials for only one device at a
time using the Edit Device Credentials dialog box. To overwrite the device-specific credentials for multiple devices
22 Using Dell SupportAssist