Users Guide

● An SMTP server is available in your environment, but:
○ The SMTP server settings are not configured in SupportAssist.
○ The SMTP server credentials you have provided in SupportAssist are incorrect.
○ The Secure Socket Layer (SSL) certificate of the SMTP server is expired.
○ An anti-virus software is blocking the SMTP server port configured in SupportAssist.
● An SMTP server is not available in your environment.
To configure the SMTP server settings:
NOTE: The Settings tab is accessible only if you are logged on as a member of the OpenManage Essentials Administrators,
Power Users, or Site Administrators group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click SMTP Settings.
The SMTP Settings page is displayed.
3. Provide the following information in the corresponding fields:
● SMTP server name/IP address — The name or the IP address of the SMTP server.
●
Port Number— The port number of the SMTP server.
4. If the SMTP server require authentication for sending e-mails, select SMTP server requires authentication.
5. Provide the following information in the corresponding fields:
● Username — The user name must contain one or more printable characters, and not exceed 104 characters.
● Password — The user password must contain one or more printable characters, and not exceed 127 characters
● Confirm Password — Repeat the user password. The password should match with the one provided in the Password
field.
6. If your environment supports SSL communication, select Enable SSL.
7. Click Save Changes.
Verification of device status
By default, for each device listed in the Device Inventory page, SupportAssist automatically verifies the following:
● Availability of the device on the network
● Connection to the device
● System log collection capability
The result of the device verification is displayed in the Status column in the Device Inventory page.
The device verification is started automatically in the background in the following scenarios:
● After the installation, upgrade, or auto upgrade of SupportAssist
● After you configure the default device type credentials or schedule periodic collection of system logs.
● After you edit the device credentials.
● After you update the device group credentials
If a device is setup correctly for SupportAssist functionality, the status of the device is displayed as
Device Configured.
If there is an issue with the device setup, an
Error status may be displayed. To view the description of the issue and
possible resolution steps, click the Error link.
If the SMTP Server Settings is configured in SupportAssist, a device status e-mail, that includes devices that have setup
issues is sent at 5 pm (management server time) each day.
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Using Dell SupportAssist