Users Guide

Using Dell SupportAssist

The following sections provide information about configuring and using SupportAssist.

Topics:

• Starting SupportAssist

• Getting started with SupportAssist

• Configuring the default device type credentials

• Configuring the local SMTP e-mail server settings

• Verification of device status

• Connectivity test

• Editing device credentials

• Resetting the device-specific credentials to the default device type credentials

• Overwriting the device-specific credentials with the default device type credentials

• Filtering the system log collection

• Sending the system logs manually

• Enabling or disabling the automatic collection of system logs

• Enabling or disabling the scheduling of system log collection

• Scheduling the periodic collection of system logs

• Default system log collection schedule

• Disabling the scheduling of system log collection for a specific device type

• Viewing the case list

• Viewing the device inventory

• Filtering the displayed data

• Removing filters from the displayed data

• Sorting the displayed data

• Device grouping

• Device credentials used by SupportAssist

• Configuring the system credentials

• Auto update

• Configuring proxy server settings

• Confirming connectivity through the proxy server

• Configuring e-mail notification settings

• Setting SupportAssist to maintenance mode

• Support for Dell OEM servers

• Viewing and updating the contact information

• Accessing and viewing the logs

• Accessing and viewing the system log collection

• Viewing SupportAssist product information

• Viewing support information

• Accessing the context-sensitive help

Starting SupportAssist

You can start SupportAssist from either the management server or a remote system.

● To start SupportAssist from the management server:

○ Double-click the Dell SupportAssist desktop icon.

○ If the server is running Windows Server 2008 — Click Start→ All Programs→ Dell→ SupportAssist→ SupportAssist.

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