Users Guide

Upgrading SupportAssist
NOTE: Upgrade to SupportAssist version 2.2 is supported if OpenManage Essentials version 2.2 is installed on the system.
For information on installing or upgrading to OpenManage Essentials version 2.2, see the OpenManage Essentials Version
2.2 User’s Guide at Dell.com/OpenManageManuals.
You can upgrade SupportAssist version 2.0.1, 2.1 to version 2.2. To upgrade SupportAssist, download one of the following:
● SupportAssist version 2.2 installation package available at Dell.com/SupportAssistGroup.
● Dell OpenManage Essentials version 2.2 installation package available at DellTechCenter.com/OME.
NOTE: Before you upgrade SupportAssist, ensure that SupportAssist is not open in any web browser window.
Upgrading SupportAssist using the SupportAssist installation
package
To upgrade:
1. On the Dell OpenManage Essentials management server, right-click the SupportAssist installer package, and select Run as
administrator.
NOTE: UAC requires that the installation is performed with elevated privileges that are obtained only through the Run
as administrator option. If you are logged on to the OpenManage Essentials server as an administrator, double-click
the installer package to install SupportAssist. However, ensure that you click Run on the Open File - Security
Warning dialog box to proceed.
The Dell SupportAssist - InstallShield Wizard window is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes.
The Preparing to Install window is briefly displayed, and then the Resuming the Install Wizard for SupportAssist
window is displayed.
3. Click Next.
The Install Wizard Completed window is displayed.
4. Click Finish.
The SupportAssist Setup Wizard is displayed in a new browser window.
NOTE: You must complete all applicable steps in the SupportAssist Setup Wizard before you can use SupportAssist.
Upgrading SupportAssist using the OpenManage Essentials
installer package
To upgrade:
1. Double-click the OpenManage Essentials executable file.
The Dell OpenManage Install window is displayed.
NOTE:
If SupportAssist is already installed on the system, by default, the Dell SupportAssist option is selected and
grayed out.
2. Click Install.
The Welcome to Dell SupportAssist Installer window is displayed.
3. If the Proxy Settings window is displayed, provide the following:
a. In the Server Address field, type the proxy server address or name.
b. In the Port field, type the proxy port number.
NOTE:
If the proxy server credentials are not provided, SupportAssist connects to the proxy server as an
anonymous user.
c. If the proxy server requires authentication, select Proxy requires authentication, and then provide the following
information in the corresponding fields:
Installing, upgrading, and uninstalling SupportAssist
15