Users Guide

Installing SupportAssist
You can install SupportAssist by downloading one of the following installation packages:
● Dell SupportAssist version 2.2 available at Dell.com/SupportAssistGroup.
● Dell OpenManage Essentials version 2.2 available at DellTechCenter.com/OME.
By installing SupportAssist, you agree to the Dell End User License Agreement — Type A, available for review at Dell.com/
softwarelicenseagreement; and the Dell Privacy Policy available for review at Dell.com/privacy. The use of SupportAssist is also
subject to the terms of the Service Agreement and Terms and Conditions of Sale.
Installing SupportAssist using the SupportAssist installation
package
To install:
NOTE: Before you begin, make sure that:
● The system is able to connect to the Internet.
● You have Administrator privileges on the system.
● Port 443 is open on the firewall to access https://ftp.dell.com, https://ddldropbox.us.dell.com/upload.ashx/, and
https://apidp.dell.com/support/case/v2/WebCase.
1. On the management server, right-click the SupportAssist installer package, and select Run as administrator.
NOTE:
Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are
obtained only through the Run as administrator option. If you are logged on to the management server as an
Administrator, double-click the installer package to install SupportAssist. However, ensure that you click Run on the
Open File - Security Warning dialog box to proceed.
The Preparing to Install window is displayed briefly, and then the Welcome to Dell SupportAssist window is displayed.
2. Read the terms, and click I Agree.
The License Agreement window is displayed.
3. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
The Ready to Install the Program window is displayed.
4. Click Install.
The Installing SupportAssist window is displayed briefly, and then the Installation Wizard Completed window is
displayed.
5. Click Finish.
The SupportAssist Setup Wizard is displayed in a new browser window.
NOTE: You must complete all applicable steps in the SupportAssist Setup Wizard before you can use SupportAssist.
Installing SupportAssist using the OpenManage Essentials
installation package
To install:
NOTE:
Before you begin, make sure that:
● The system is able to connect to the Internet.
● You have Administrator rights on the system.
● Port 443 is open on the firewall to access https://ftp.dell.com, https://ddldropbox.us.dell.com/upload.ashx/, and
https://apidp.dell.com/support/case/v2/WebCase.
NOTE: If the installation of SupportAssist is unsuccessful, you can retry the installation at a later time. To retry the
installation, right-click the DellSupportAssistSetup.exe file available at C:\Program Files\Dell\SysMgt
12 Installing, upgrading, and uninstalling SupportAssist