Users Guide

● All managed PowerEdge, EqualLogic, PowerVault, iDRAC, CMC, Networking (previously Force10 and PowerConnect),
PowerEdge VRTX, and PowerEdge FX2 devices must be configured to send SNMP traps to the OpenManage Essentials
server.
● All managed PowerEdge, EqualLogic, PowerVault, iDRAC, CMC, Networking (previously Force10 and PowerConnect),
PowerEdge VRTX, and PowerEdge FX2 devices must be discovered, categorized, and inventoried by the OpenManage
Essentials server.
NOTE: For monitoring EqualLogic storage arrays in SupportAssist, you must discover the EqualLogic storage
arrays in OpenManage Essentials using the Group Management IP or Storage Group IP.
● PowerVault Modular Disk Storage Manager (MDSM) must be installed on the OpenManage Essentials server to support
PowerVault MD Series arrays.
● A trust relationship must exist between the domains of the management server and the managed nodes.
● Microsoft .Net Framework 4.5
● Microsoft ASP.Net
● IIS 7.x or 8.x
● Web browser – Internet Explorer 9, 10, or 11; Mozilla Firefox 22 or 23; supported only on Windows-based operating systems.
Hardware requirements
Network requirements
The following are the minimum network requirements:
● Internet connection – standard Gbe network.
● The management server on which SupportAssist is installed must be able to communicate with the SupportAssist server
hosted by Dell over the HTTPS protocol.
● The management server on which the SupportAssist is installed must be able to connect to the following destinations:
○ https://apidp.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
○ https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test results are uploaded.
○ https://ftp.dell.com/ — for new SupportAssist release information.
NOTE:
To verify if the destinations are reachable, follow the instructions in Ensuring successful communication
between the SupportAssist application and the SupportAssist server.
The following table lists the ports that must be open on the management server and the managed nodes
Table 2. Port details
Device Port Usage
Management
server
2607 Console launch
NOTE: The default port for console launch is 2607. If you selected a custom port for
console launch, make sure that the port you selected is open.
162 Event reception through SNMP
443 Secure Socket Layer (SSL) communication and SupportAssist update information
9399 Hosting the Windows Communication Foundation (WCF) service
25 SMTP communication
Managed nodes 161 Sending and receiving SNMP requests
1311 Dell OpenManage Server Administrator (OMSA) communication
NOTE: For information about the other dependent ports, see the “Supported Protocols and Ports” section in the Dell
OpenManage Essentials User’s Guide at Dell.com/OpenManageManuals.
Installing, upgrading, and uninstalling SupportAssist 11