Users Guide

Chapter 1: 概览.............................................................................................................................. 6
主要功能................................................................................................................................................................................ 6
随 Dell 服务合约提供的 SupportAssist 功能................................................................................................................. 7
案例数据处理........................................................................................................................................................................ 7
事件处理................................................................................................................................................................................ 8
SupportAssist 收集的数据.................................................................................................................................................8
本发行版中的新增功能.......................................................................................................................................................8
Chapter 2: 安装、升级和卸载 SupportAssist................................................................................... 9
前提条件................................................................................................................................................................................ 9
最低要求................................................................................................................................................................................ 9
软件要求.......................................................................................................................................................................... 9
硬件要求.........................................................................................................................................................................10
网络要求.........................................................................................................................................................................10
安装 SupportAssist............................................................................................................................................................ 10
使用 SupportAssist 安装包安装 SupportAssist..................................................................................................... 11
使用 OpenManage Essentials 安装包安装 SupportAssist...................................................................................11
设置 SupportAssist...................................................................................................................................................... 12
升级 SupportAssist............................................................................................................................................................ 13
使用 SupportAssist 安装包升级 SupportAssist.................................................................................................... 13
使用 OpenManage Essentials 安装程序包升级 SupportAssist......................................................................... 14
在升级后设置 SupportAssist..................................................................................................................................... 14
卸载 SupportAssist............................................................................................................................................................ 14
Chapter 3: 使用 Dell SupportAssist...............................................................................................16
启动 SupportAssist............................................................................................................................................................ 16
SupportAssist 使用入门....................................................................................................................................................17
配置默认设备类型凭据..................................................................................................................................................... 17
配置本地 SMTP 电子邮件服务器设置.......................................................................................................................... 18
验证设备状态...................................................................................................................................................................... 19
连接测试...............................................................................................................................................................................19
查看连接测试状态.......................................................................................................................................................20
执行连接测试............................................................................................................................................................... 20
编辑设备凭据..................................................................................................................................................................... 20
将设备特定的凭据重设为默认设备类型凭据.............................................................................................................. 21
使用默认设备类型凭据覆盖设备特定的凭据..............................................................................................................22
筛选系统日志收集.............................................................................................................................................................22
手动发送系统日志.............................................................................................................................................................23
启用或禁用系统日志的自动收集................................................................................................................................... 23
启用或禁用系统日志收集计划....................................................................................................................................... 24
计划系统日志的定期收集................................................................................................................................................24
默认系统日志收集计划.................................................................................................................................................... 25
为特定设备类型禁用系统日志收集计划...................................................................................................................... 25
查看案例列表..................................................................................................................................................................... 26
Contents
Contents 3