Setup Guide

Set up SupportAssist and configure credentials
1. Open the web browser window where the SupportAssist Setup Wizard is displayed.
2. On the welcome page, click Next.
The Registration page is displayed.
3. Provide the contact information, select the preferred email language, and click Next.
The System Credentials page is displayed.
4. Type the user name and password of a user account that has Administrator rights on the management server, and click
Next.
The Summary page is displayed.
5. Click Finish.
The SupportAssist Cases page is displayed.
6. Click the Settings tab.
The System Logs page is displayed.
7. In Edit Device Type Credentials, type the user name and password of the remote device.
8. Click Save Changes.
Next steps
You have now installed and configured SupportAssist to monitor a single remote device. To learn more about monitoring Dell
server, storage, and networking devices by using SupportAssist, see the following manuals at Dell.com/ServiceabilityTools:
● Dell SupportAssist Version 2.2 for Dell OpenManage Essentials User’s Guide
● Dell SupportAssist Version 2.2 for Dell OpenManage Essentials Support Matrix
● Monitoring Dell EqualLogic Storage Arrays Using Dell SupportAssist
● Monitoring Dell Networking Switches Using Dell SupportAssist
● Monitoring Dell PowerVault MD Series Storage Arrays Using Dell SupportAssist
● Monitoring iDRAC Using Dell SupportAssist
You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information at the community for
SupportAssist users at Dell.com/SupportAssistGroup.
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Getting started with SupportAssist